Thank you for choosing Inaya Agro Impex for your grocery and agricultural product needs. We are committed to ensuring your satisfaction with every purchase. Our Refund and Return Policy is designed to provide you with clarity and transparency regarding the process of returning or refunding items purchased from our website.

1. Return Eligibility

We want you to be completely satisfied with your purchases from Inaya Agro Impex. If, for any reason, you are not satisfied with your order, we accept returns for eligible items under the following conditions:

  • You must initiate the return process within [Specify the number of days, e.g., “30 days”] of receiving your order.
  • The item must be in its original, unused condition with all tags and packaging intact.
  • Personalized or customized items may not be eligible for returns unless they arrive damaged or defective.
  • Items purchased during clearance or promotional sales may have different return policies, which will be clearly communicated at the time of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Log in to your Inaya Agro Impex account (if applicable).
  • Go to the “Order History” or “My Orders” section.
  • Select the order containing the item(s) you wish to return.
  • Follow the provided instructions to request a return.

If you made a purchase as a guest and do not have an Inaya Agro Impex account, please contact our customer support team at [Specify your customer support email or contact information] to initiate the return process.

3. Refund Process

Once your return request is approved and your item(s) are received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • It may take [Specify the estimated timeframe, e.g., “5-7 business days”] for the refund to reflect in your account, depending on your payment provider’s policies.
  • Shipping and handling charges are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within [Specify the number of days, e.g., “7 days”] of receiving your order. We will arrange for a replacement or refund, and no return shipping costs will be incurred by you.

6. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at [Specify your customer support email or contact information]. Our dedicated team is here to assist you and ensure a smooth and hassle-free return process.

Thank you for choosing Inaya Agro Impex. We are committed to providing you with top-quality products and ensuring that your experience with us is always exceptional. Your satisfaction is our priority.